Q: What is the date range of the package deal?
A: Our package deal is flexible to the date range you desire to stay; minimum of 4 nights.
Q: What are resort credits? How do they work?
A: Resort Credits are offered by the hotel and can be used to “purchase” extra bonuses such as a Mayan Ruin tour to Tulum; a Swim-with-the-Dolphins excursion; a private lobster dinner; or Hard Rock spa services. The Resort Credits are per room, no matter how many people are in the room, and based on your length of stay.
You can use Resort Credits in conjunction with the program offered directly through Hard Rock. To use your credits, contact the hotel’s Resort Credit desk upon arrival to book available tours or services. Although there is no charge for the services/tours offered in the Resort Credit program, a 20% tax of the value of the services is collected and charged to your room.
Q: Is transportation included?
A: Yes - once you arrange your flights, you will email Sarah (firstname.lastname@example.org) your flight itinerary, and we will schedule your transportation. The transportation will be waiting upon your arrival at Cancun International Airport. Once you are ready to leave the Hard Rock hotel, there is a transportation service desk near our game arena. Before your departure date, you will check in with them to confirm a time to meet in the lobby for your departure to the airport.
Q: How far is the resort from the airport?
A: The resort is about an hour away from the airport. Our transportation service is a one stop service, so the travel does go by smoothly, depending on traffic at the time.
Q: Can we request multiple rooms to be assigned next to one another?
A: Yes, we can make special requests, however each request is NOT guaranteed based on resort availability.
Q: What do I need to do to make my reservation?
A: Call Sarah (970-672-0533) directly with your information; credit card payment is required.
Q: Do I have to pay in full at the time of making my reservation?
A: It depends when you make the reservation. We can be flexible with payments. Call us for details.
Q: Where are the basketball games played?
A: All basketball games are played in the Convention Center onsite at the Hard Rock hotel, just a few minutes’ walk from your room. We transform a ballroom into a basketball arena with bleacher seating.
Q: When is the team banquet?
A: The 2015 tournament banquet for men’s teams and fans is TBA. Cocktails are at 6:30 p.m. with dinner at 7 p.m. The dinner entertainment is a Mayan tribal dance performed by native dancers. Dress is casual to dressy.
The 2015 tournament banquet for women’s teams and fans is TBA. Cocktails are at 6:30 p.m. with dinner at 7 p.m. The dinner entertainment is a Mayan tribal dance performed by native dancers. Dress is casual to dressy. The banquet will end in time for you to attend the men’s championship game that evening.
Q: What if I have questions regarding the event when I arrive?
A: We recommend finding a Triple Crown representative onsite. Triple Crown representatives will be wearing navy blue shirts with a TCS logo on the upper left corner. We typically can be located in the Convention Center where the basketball games are played.
Q: Do I need to exchange money to use in Mexico?
A: There is usually no need to change dollars into pesos for this trip. Everything you may purchase (in the hotel gift shop, tours, souvenirs in downtown Playa del Carmen, food at the Cancun airport, etc.) can be paid using American dollars or a credit card.
Q: How does check-in / check-out at the resort work?
A: Check-In: Unlike U.S. hotels, every person in your travel party needs to check in. The resort will make a copy of each passport and tourist card. This is a federal requirement for them.
• Wristbands: Upon check-in, each person with the Cancun Challenge group will receive a hotel wristband. This provides admission to all basketball games and full access to all restaurants and hotel amenities. DO NOT LOSE THE WRISTBAND AS IT WILL COST YOU $75 TO REPLACE!
Check-Out: A few days before you depart, be sure to connect with On Tour, our transportation company. Their desk is located just outside of the Game Arena. They will give you an Airport Departure Notice that shows what time you will leave the hotel to return to Cancun Airport in time for your flight.
• Check-out time is Noon. You will receive a check-out pass; you can request a later time. If you need to check out several hours before you plan to leave the hotel, the front desk will give you a pass allowing you to stay on the hotel property and eat and drink, even though your wristband has been removed and you have checked out.
• Each person must go to the checkout desk to have their wristband removed (DO NOT REMOVE WRISTBAND ON YOUR OWN!)
Q: Do I need a passport to travel to Mexico?
A: Yes, passports are required to travel to Mexico, and the U.S. Government recommends that your passport is valid for at least six more months from your travel date. If you do not have a valid passport, you will need to act quickly.
Q: Are there tournament shirts to purchase onsite?
A: There will be Cancun Challenge commemorative t-shirts available for purchase at the game arena. They will be available for $20 until they sell out.
Q: Should I be concerned about food/water safety while at the resort?
A: The food at Hard Rock Hotel Riviera Maya is delicious, safe to eat and represents a variety of types, including American, Mexican, Asian, French, Italian, etc. The water is safe to drink, and bottled water is available at no extra cost.